Conversations for Change: 12 Ways to Say It Right When It Matters Most
- 3h 36m
- Shawn Kent Hayashi
- McGraw-Hill
- 2011
Whether you’re trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.
Hayashi identifies the 12 types of conversations that are vital for growth and success—not just in business but in every area of your life.
In order to communicate well you must first master three fundamentals. These are:
- Building emotional intelligence
- Understanding workplace motivators
- Recognizing and adapting to communication styles
This is the book that shows you how to:
- Simplify your message—without oversimplifying it
- Reduce tensions between you and your listener
- Quickly recognize and choose the most effective interpersonal communication techniques
- Be flexible and resilient while staying focused on your objective
- Choose the right phrases for any situation
- Use timing to your best advantage
About the Author
Shawn Kent Hayashi is the founder of The Professional Development Group (TheProfessionalDevelopmentGroup.com) and author of five business communication books. Using an assessment-based approach, her company helps people improve their emotional intelligence, communication skills, build stronger relationships and teams, and make more effective presentations. She also helps clients apply the assessment methodology in their own organizations. Clients include Fortune 500 and mid-sized companies, universities, and entrepreneurial organizations. An Emotional Intelligence Certified Coach, Hayashi earned an M.S. in Organization Dynamics from the University of Pennsylvania and holds many certifications in assessment analysis. She also serves on the boards of several professional organizations.
In this Book
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Emotional Intelligence
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Values: Workplace Motivators
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Communication Styles
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Overview of the 12 Conversations
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Conversation for Connection
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Conversation for Creating New Possibilities
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Conversation for Structure
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Conversation for Commitment
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Conversation for Action
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Conversation for Accountability
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Conversation for Conflict Resolution
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Conversation for Breakdown
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Conversation for Withdrawal and Disengagement
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Conversation for Change
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Conversation for Appreciation
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Conversation for Moving On
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Putting it All Together: The Conversation Map
