Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
- 4h 38m
- Amy Yeager, Anita Simon, Ben E. Benjamin
- McGraw-Hill
- 2012
Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.
Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:
- AWARENESS - Learn to recognize an ineffective communication pattern the instant it occurs
- ACTION - Use specific new strategies to turn the conversation in a better direction
- PRACTICE - Engage in repeated, structured practice to turn those actions into new habits
In this Book
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Can This Conversation Be Saved?
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Teaching an Old Brain New Tricks
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Polite Fights
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Clairvoyant Readings
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Catastrophe Forecasts
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Question Traps
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Gripe Cycles
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Blame Games
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SAVI®: An All-Purpose Tool to Improve Any Conversation
