Confronting Mistakes: Lessons from the Aviation Industry when Dealing with Error
- 3h 40m
- Jan U. Hagen
- Palgrave Macmillan Ltd
- 2013
Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
About the Author
JAN HAGEN is a member of the European School of Management and Technology's (ESMT) faculty as well as Head of Practice Group Financial Services, ESMT Customized Solutions. Prior to ESMT, he was an assistant to a member of the board of Deutsche Bank, senior manager at A.T. Kearney, Principal with Booz Allen & Hamilton, and a Partner at Consileon Business Consultancy. Jan has solid experience in management consulting and coaching in the European financial service industry. He is teaching in executive education programs. His current research focus is on industry consolidation and team leadership. Jan Hagen received his doctoral degree in Business Administration from the Free University of Berlin in 1990 and has been a scholar of the German National Merit Foundation (Studienstiftung des deutschen Volkes).
In this Book
-
Confronting Mistakes─Lessons from the Aviation Industry when Dealing with Error
-
Foreword
-
Pre Crew Resource Management
-
Crew Resource Management
-
Post Crew Resource Management
-
Error Management
-
Sources for Figures
-
Glossary and Abbreviations
-
Bibliography
