Communication Secrets: The Experts Tell All!
- 1h 18m
- Carolyn Boyes
- HarperCollins
- 2010
The communication secrets that experts and top professionals use.
Get results fast with this quick, easy guide to the fundamentals of Communication.
Includes how to:
- Use body language to build rapport with anyone
- Deal with clients and colleagues at all levels
- Get what you want in sales or negotiation
- Excel in meetings and presentations
- Master email and written communication
About the Author
Carolyn Boyes is a communications consultant for governments and companies in the UK, Africa and Far East. She has written several bestselling books on communication and NLP.
In this Book
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Communication Secrets—The Experts Tell All!
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Communicate effectively in business
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Take responsibility
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Watch your facts
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Listen actively
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Ask effective questions
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‘Chunk’ appropriately
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Choose your words
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Stand out at first glance
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Be aware of personal space
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Practise your handshake
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Use eye contact carefully
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Show you’re friendly
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Be authoritative
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Be culturally appropriate
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Be aware of dynamics
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Take people into your confidence
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Show gratitude
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Establish a rapport
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Give good feedback
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Be persuasive
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Be a coach
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Plan and prepare
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Pay attention to your audience
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Stand (or sit) tall
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Keep the discussion relevant
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Be a story teller
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Keep it short and sweet
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Choose the right seat
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Be client-centred
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Show your client what’s in it for them
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Win others’ support
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Communicate credibly
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Know why clients say “no”
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Fire the imagination
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Understand values
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Avoid “but” and “try”
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Don’t think of a blue tree
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Handle complaints flexibly
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Be a flexible speaker
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Observe phone etiquette
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Use emails thriftily
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Stay professional
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Don’t use emails as avoidance
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Keep focused
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Say “no” nicely
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Control your emotions
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Don’t interrupt
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Challenge bad behaviour
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Listen empathetically
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Be a great negotiator
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Avoid judgement
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Jargon buster
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Further reading
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