Communicate with Confidence: How to Say It Right the First Time and Every Time, Revised and Updated Edition

  • 8h 40m
  • Dianna Booher
  • Booher Consultants, Inc.
  • 2012

Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate with Confidence!

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1,254 Tips to improve your communication and interpersonal skills!

You will learn how to:

  • Establish credibility and show concern
  • Transition from criticizing to coaching
  • Listen to negotiate so that everybody feels like a winner
  • Give clear instructions
  • Give and receive usable feedback
  • Ask appropriate questions and answer questions appropriately to gain cooperation
  • Present ideas persuasively and communicate across gender and cultural lines

About the Author

Dianna Booher works with individuals and organizations to improve their productivity and effectiveness through better communication: oral, written, interpersonal, and cross-functional.

As an internationally recognized business communication expert, she’s the author of 45 books, published in 24 countries and in 17 foreign languages, as well as numerous video series, audio series, and e-learning programs.

She’s the founder of Booher Consultants, a communication training firm based in the Dallas–Fort Worth Metroplex. The firm provides communication consulting, coaching, and training to some of the largest Fortune 500 companies and government agencies, among them IBM, Lockheed Martin, BP, Chevron, Conoco-Phillips, USAA, Northwestern Mutual, Principal Financial, JPMorgan Chase, PepsiCo, Bayer, the Internal Revenue Service, the U.S. Department of Veterans Affairs, the Army & Air Force Exchange Service, and the U.S. Navy.

Dianna has been interviewed by major national media, including Good Morning America, USA Today, Fox, CNN, Bloomberg, Fortune, Forbes, the Wall Street Journal, Investor’s Business Daily, NPR, the New York Times, and the Washington Post. Successful Meetings magazine has named Dianna to its list of “21 Top Speakers for the 21st Century.”

In this Book

  • Communicate with Confidence—How to Say it Right the First Time and Every Time, Revised and Expanded Edition
  • Introduction—Communication Is a Life-or-Death Matter
  • Advance Praise for Communicate with Confidence!
  • Establishing Your Credibility
  • Conversing One on One
  • Making Small Talk a Big Deal
  • Winning People Over to Your Way of Thinking: Being Persuasive
  • Holding Your Own in Meetings, but Working as a Team
  • Listening Until You Really Hear
  • Asking the Right Questions Without Being Intrusive
  • Answering Questions so People Understand and Remember What You Say
  • Saying No and Giving Other Bad News Without Damaging the Relationship
  • Apologizing (and Accepting Apologies) Without Groveling or Grit
  • Giving Feedback and Criticizing Without Crippling
  • Taking the Sting Out of Negative Feedback or Criticism Leveled at You
  • Giving Advice or Coaching That Someone Can Really Use
  • Getting Advice or Coaching That’s Helpful
  • Negotiating so Everyone Feels Like a Winner
  • Resolving Your Conflicts Without Punching Someone Out
  • Mediating Others’ Conflicts Without Getting Caught in the Line of Fire
  • Responding to Insults, Boasting, Insensitivity, Gossip, and Other Goofs Hurled at You
  • Praising (and Accepting Praise) so Your Comments Carry Weight
  • Delegating and Giving Instructions so “Nothing Falls Through the Cracks”
  • Minimizing Cross-Talk Between Men and Women
  • Crossing the Cultural Gulf
  • Syncing Your Body Language With Your Words
  • Presenting Yourself Online Through Social Media
  • Communicating Common Courtesy: Etiquette Matters
  • Bibliography
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