Communicate Effectively: 24 Lessons for Day-to-Day Business Success
- 37m
- Lani Arredondo
- McGraw-Hill
- 2007
This hands-on, concise guide gives you 24 proven techniques for communicating clearly and managing conflicts. It features guidelines for everything from sharing information and gathering input from employees to handling disagreements to conducting results-driven meetings and presentations.
About the Author
Lani Arredondo has inspired thousands of people through her training sessions and keynote speeches. Clients from a diverse range of businesses have learned from her proven and practical skills for improved performance and she has earned countless awards, including National Marketing Support Manager of the Year.
In this Book
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Communicate Effectively—24 Lessons for Day-to-Day Business Success
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Communication Requires Care
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Connect with People
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Manage Perceptions
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Choose Words with Care
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Control Your Voice
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Convey Visually
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Understand Differences
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Use Profiling Wisely
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Know Movers and Shakers
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Know Narrators
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Know Caregivers
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Know Mapmakers
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Connect with Employees
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Ask, Look, Listen
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Give Good Instructions
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Correct and Praise
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Deal with Disturbances
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Manage Aggression
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Help Passive Communicators
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Help Resolve Conflicts
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Prepare for Meetings
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Run Meetings Right
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Prepare to Present
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Practice and Present
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E-Mail More Effectively
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