Cisco Unified Presence Fundamentals: Learn How to Use Cisco Unified Presence Server and Client to Streamline Communication and Improve Business Agility

Cisco Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction.

Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies.

This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that

• Walks readers step by step through configuring Cisco Unified Presence
• Presents practical sample applications that encourage readers to explore and innovate in their own organizations
• Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets
• Presents troubleshooting techniques from both server- and client-side perspectives
• Plan, install, configure, support, and profit from Cisco Unified Presence
• Understand the components of a Cisco Unified Presence solution and how they fit together
• Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries
• Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior
• Configure Cisco Unified Presence for Federation

Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities

About the Authors

Brian Morgan, CCIE No. 4865, is a consulting systems engineer with Cisco specializing in Unified Communications and Collaboration technologies. In 20 years in the networking industry, he has performed in a number of roles, including network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he’s not spending time with the family, Brian enjoys working with local high school and college students enrolled in local Cisco Network Academy programs in North Texas.

Shane Lisenbeais a product sales specialist for Unified Communications. With 20 years of telephony experience, he started at the ground level of pulling wire to where he is today. During that path, Shane held many positions that include lead technician, supervisor, technical marketing engineer, and consulting system engineer.

Michael C. Popovich III, CCIE No. 9599, is a consulting systems engineer with Cisco specializing in Unified Communications and Enterprise Social Software technologies. With 12 years in networking, he has spent most of that time in consulting roles with Cisco partners and Cisco working mainly with routing/switching and Unified Communication technologies.