Changing How You Manage and Communicate Change: Focusing on the Human Side of Change: Soft Skills for IT Professionals
- 2h 10m
- Naomi Karten
- IT Governance
- 2009
How has your organisation changed recently? How did the people in it or associated with it react? Was it in exactly the same way? Do you have more changes coming up?
People’s reactions vary depending on a number of factors, including personality types, misconceptions, their personal circumstances and the influences of their work and life experiences. This new book will enable you to recognise and accept these differences, and even harness them for the benefit of the business.
Changing How You Manage and Communicate Change, written by speaker and consultant, Naomi Karten, is specifically for IT professionals and those working closely with IT. However, you will find that the experiences highlighted in this book apply equally to anyone in any industry who needs to lead change.
Benefits to business include:
- Manage inevitable changes within your organization to their best advantage
- Fine tune your management skills by gaining a better understanding of your own reactions to change as well as those of users, customers, suppliers and employees
- Find out what’s unique about your business and why a one-size-fits-all change management approach simply doesn’t work
- Be better prepared by discovering how to make your change management plan more flexible
- Understand how the introduction of change affects productivity and what you can do about it
- Learn how to help people to cope with change more positively and effectively
About the Author
Highly experienced professional speaker and seminar leader, Naomi Karten, has spent most of her career working in and with IT organisations. Drawing on her psychology and IT background, Naomi works with numerous organisations to help them improve customer satisfaction, manage change, and strengthen teamwork.
Naomi has already delivered seminars and presentations to more than 100,000 people right around the world.
In this Book
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Changing How You Manage and Communicate Change—Focusing On the Human Side of Change—Soft Skills for IT Professionals
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Foreword
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Preface
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Could This Be You?
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Illuminating the Experience of Change
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Chaos and The Satir Change Model
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Universal Truths about Change
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Differences in Receptiveness to Change
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Assessing Your Response to Change
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Building a Foundation for Managing Change
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Introducing Change Thoughtfully
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Talking To the People Affected By Change
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Offering Caring Communication
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Learning From the Experience of Change
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Bibliography
