Change with Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night
- 2h 49m
- Phil Buckley
- John Wiley & Sons (US)
- 2013
If you have been charged with leading a change initiative, chances are you were chosen for the job—that is, you didn’t volunteer, but rather were tapped to lead or manage a large change project. You may have been given a short briefing and left to your own devices to succeed or fail in an uncertain, often threatening, environment. You may find yourself struggling to adapt your skill set to unfamiliar and anxiety-inducing conditions, conscious that your performance will affect your future career paths.
Change with Confidence addresses the 50 biggest questions that change leaders ask time and again, and provides the context, examples, and advice to answer them well, and to enable successful, sustainable change. Whether you’re trying to figure it out, are in the planning stage, are actively managing or are working to make it stick, you’ll find guidance for a wide range of issues, including:
- Analyzing previous change initiatives to see what worked, what didn’t, and why
- Finding out who can influence your success or failure, help you, or trip you up
- Determining what resources you’ll need and how to get them
- Overcoming change fatigue and opposition to change.
Although every change has its own circumstances, there are proven processes, tactics, and behaviors that lead to lasting success. Change with Confidence offers practical, experience-based advice on a difficult and stressful challenge.
About the Author
Phil Buckley has helped individuals, teams and organizations manage change for nearly twenty-five years. He has managed twenty-seven large scale change projects, most recently co-leading global change management for the $19.6 billion Kraft Foods acquisition of Cadbury with a team of forty change leads across sixty countries.
Phil's practical experience working on change initiatives in twenty countries has taught him how to help people make changes within their local environments that last and give them the results they need.
Phil is a frequent public speaker on change, including corporate keynote presentations, business facilitations, and college teaching classes. His weekly blog can be read at changewithconfidence.com.
In this Book
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Change With Confidence—Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night
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Preface
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The Plan—What Do I Bring to the Project?
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The Plan—How Do I Identify What Needs to Change?
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The Plan—What Have We Done Before, and Did It Work?
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The Plan—What Other Change Projects Are Going On?
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Communication—Who Are the Stakeholders Who Can Influence Success?
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Communication—What Is the Water Cooler Talk about Your Proposed Change?
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Getting Results—What Do I Need to Know Before I Commit to Deliverables?
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Getting Results—How Do I Measure Success?
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Getting Results—Will the Change Actually Achieve the Desired Outcome?
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Getting Results—How Do I Avoid Scope Creep?
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The Plan—What Does a Good Plan Look Like?
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The Plan—How Do I Get the Budget to Do It Right?
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The Plan—What Governance Is Required to Run the Project?
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The Plan—How Do I Prepare People to Work in New Ways?
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The Plan—How Do I Reduce Risk?
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Resources—How Do I Know What Resources I Need?
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Resources—What Makes a Good Project Manager?
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Resources—How Do I Get the Best People to Join the Project Team?
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Resources—How Do I Know If a Consultant Can Help Me?
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How Do I Set Up the Project Team for Success?
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Communication—How Do I Get Leaders to Personally Commit to the Project?
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Communication—How Can I Help Leaders Prepare for Their Roles?
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Communication—How Do I Describe the Better Future My Project Will Bring?
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Communication—How Do I Get People to Care about My Project?
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Communication—How Do I Make My Project the Highest Priority?
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Communication—How Do I Communicate to the Organization?
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The Plan—How Do I Manage My Day Job, Change Project, and Life?
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The Plan—When Is the Organization Ready for Big Change?
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Resources—How Should We Celebrate Wins?
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Resources—How Do I Get More Resources If I Need Them?
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Resources—How Do I Avoid Losing Team Members?
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Resources—What Do I Do If Someone Is Pulled from My Team?
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Resources—How Do I Keep the Project Team Energized?
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Communication—How Do I Manage My Stakeholders?
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Communication—How Can I Minimize Change Fatigue?
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Communication—How Do I Overcome Resistance?
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Communication—How Do I Know Communications Are Working?
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Communication—How Do I Get a Leader Back On Side?
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Communication—How Do I Get a New Business Leader’s Support?
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Communication—What Do I Do When I Don’t Know What to Do?
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Communication—How Do I Communicate a Delay in the Project?
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Communication—How Do I Demonstrate Progress?
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The Plan—How Do I Prevent the Return of Old Ways of Working?
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The Plan—How Do I Hand Over Responsibilities to the Business?
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The Plan—How Do I Record Lessons Learned?
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The Plan—How Do I Reenter the Business?
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Resources—How Do I Plan for Post-Launch Support?
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Resources—How Do I Reward the Team?
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Getting Results—How Do I Keep the Change Alive?
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Getting Results—How Do I Show that the Project Was a Success?
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Afterword
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Notes
