Change Manager: Careers in IT Service Management
- 3h 37m
- Tracey Torble
- BCS
- 2019
Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.
About the Author
Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.
In this Book
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Overview of the Field
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The Change Manager Role
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Change Manager Activities
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Methods and Techniques
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Tools
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Standards and Frameworks
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Interfaces and Dependencies
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Career Progression and Related Roles
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Case Studies
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