Business Process Outsourcing: The Competitive Advantage
- 4h 57m
- Rick L. Click
- John Wiley & Sons (US)
- 2005
Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
- Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
- Provides managers with the tools to analyze the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
- Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
In this Book
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Business Process Outsourcing—The Competitive Advantage
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Foreword
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What Is So Revolutionary about BPO?
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Who Is Using BPO and How?
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Identify and Select the BPO Opportunity
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Identify and Manage the Costs of BPO
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Identify and Select a BPO Vendor
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BPO Contracts
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Managing the BPO Transition
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Managing the Buyer–Vendor Relationship
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Infrastructure Considerations and Challenges
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Business Risks and Mitigation Strategies
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Future Potential for BPO
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Endnotes
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