Business Etiquette: Gaining That Extra Edge

  • 32m
  • gtslearning
  • Courseware Company Ltd.
  • 2013

If you’ve ever had an awkward moment where you aren’t sure which fork to use, you don’t know which side plate is yours, you’ve ever had to make small talk with a Very Important Person and been lost for words; then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

In this Book

  • How to Use this Guide
  • Course Overview
  • Business Etiquette Basics
  • Test Your Business Etiquette
  • The Handshake
  • Business Card Etiquette
  • The Skill of Making Small Talk
  • Do You Remember Names?
  • Making That Great First Impression
  • Dress for Success
  • Business Dining
  • E-Mail and Telephone Etiquette
  • Recommended Reading List
  • Post-Course Assessment
  • Personal Action Plan
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