Benchmarking: A Guide for Your Journey to Best-Practice Processes
- 53m
- Chris Gardner, Cynthia Raybourn, Lisa Higgins, Mardi Coers
- APQC
- 2001
As one of the titles in APQC’s Passport to Success series, this book provides readers with a comprehensive understanding of what it takes to achieve benchmarking success. Based on years of research of leading-edge organizations—and supported by examples of best practices and tips from actual practitioners—this book will guide readers in their own benchmarking efforts.
In this Book
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Benchmarking—A Guide For Your Journey To Best-Practice Processes
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Introduction
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Quiz: Where Are You Now?
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Benchmarking Landmarks
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Preparation and Planning
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Participation
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Data Collection
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Data Analysis
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Measurement
