Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

  • 6h 54m
  • Paul R. Niven
  • John Wiley & Sons (US)
  • 2002

In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by-step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.

About the Author

Paul R. Niven is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not-for-profit.

In this Book

  • Balanced Scorecard Step-by-Step—Maximizing Performance and Maintaining Results
  • Foreword
  • Performance Measurement and the Need for a Balanced Scorecard
  • Balanced Scorecard as an Enduring Management Tool
  • Getting Started
  • Mission, Values, Vision,and Strategy
  • Developing Performance Objectives and Measures
  • Finalizing Measures and Developing Cause-and-Effect Linkages
  • Setting Targets and Prioritizing Initiatives
  • Cascading the Balanced Scorecard to Build Organizational Alignment
  • Using the Balanced Scorecard to Strategically Allocate Resources
  • Linking Rewards to Performance: The Balanced Scorecard and Compensation
  • Reporting Balanced Scorecard Results
  • Maintaining the Balanced Scorecard
  • Balanced Scorecards in the Public and Not-for-Profit Sectors
  • Concluding Thoughts on Balanced Scorecard Success
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