Assertiveness: How To Be Strong In Every Situation
- 2h 24m
- Conrad Potts, Suzanne Potts
- John Wiley & Sons (UK)
- 2013
You don't have to be pushy to get what you want. There are simple ways to assert yourself that will make you happier, healthier and more successful.
Assertiveness is about seeing the other person's viewpoint and being prepared to listen. The more flexible you are, the more choices you have about how you relate to others, and the more opportunities you have to resolve conflicts.
Packed with practical tools and techniques for dealing with a whole host of situations in work and life, you will learn how to:
- Get the respect you deserve at work, deal with your boss and say 'no'
- Get the best out of the people you work with
- Handle difficult behaviour and cope with conflict
- Be self-assured in meetings and presentations
- Deal with your family, friends and neighbours, and challenging social occasions
- Get the service you deserve from retailers, trades people and public services
- Sustain your assertiveness and maintain your wellbeing and balance
Don't be a push over - learn how to make your voice heard and deal with any tricky situation with self-assurance and confidence.
About the Authors
Conrad and Suzanne Potts have been motivational speakers, management trainers and coaches for over 25 years. They have appeared in a number of TV programmes and training videos associated with assertiveness, team building and leadership.
Over the last twenty five years Conrad and Suzanne have helped literally thousands of people increase their confidence and lead more fulfilling and successful lives.
They have delivered assertiveness training around the world working with people from diverse cultures from Pakistan to Paris, Sydney to Stockholm and Moscow to Manchester.
Conrad and Suzanne have found the core messages of assertiveness resonate as loudly in the boardroom as they do in the bedroom.
Both are founder members of TeamSkills; a network of management and leadership consultants dedicated to the development of individual and corporate excellence.
In this Book
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Assertiveness—How to be Strong in Every Situation
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Introduction
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What is Assertion?
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Win-Win
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It’s All in the Mind
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Assertive Communication
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Getting the Respect You Deserve at Work—Saying “No,” Handling Put-Downs and Being Taken Seriously
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Getting the Best Out of People at Work—Giving Praise and Criticism, Communicating Clearly and Getting Your Requests Met
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Handling Difficult Behaviour and Coping with Conflict—Dealing with Aggression and Gaining Commitment from Others
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Being Assertive in Meetings and Presentations—Getting Our Views Heard and Getting our Butterflies Under Control
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Families – Who’d Have ‘em?—Managing Kids, Handling Teenagers and Coping with Partners and Parents Assertively
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Friends, Neighbours and Social Occasions—Managing Different Expectations and Keeping Relationships in Tact
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Getting the Service You Deserve—Standing Up for Your Own Needs so that Others Acknowledge Them
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Sustaining Your Assertion—Maintain Your Self-Confidence and Well-Being
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