All Services, All the Time: How Business Services Serve Your Business
- 2h 31m
- Doug McDavid
- Business Expert Press
- 2016
This book takes the position that organizations, such as businesses, government agencies, etc. form a special class of living system. As such they come into being, live through life cycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it. Productivity and services in an organization are symbiotic and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization.
About the Author
Doug McDavid was educated as a generalist, among the pioneer class at UC Santa Cruz, and went on to a career in information, systems, and information systems. He led major automation projects for library functions, and the enterprise-wide application of network control, order processing, billing, and network engineering in an early data communications company. He's done data and process modeling and enterprise architecture for telco, brokerage, banking, software, consulting, insurance, government (local, state, federal, and military), aerospace, high tech, consumer electronics, as well as secondary and higher education. He writes about people and technology in organizations.
In this Book
-
All Services, All the Time─How Business Services Serve Your Business
-
Preface
-
Introduction
-
Business Dreams and Hard Realities
-
Living Organizations
-
Organizations Coming to Life
-
Maintaining Stable Viability
-
All Services, All the Time
-
Service-Role Structures
-
Characteristics of Service-Roles
-
Applying Service-Role Structures
-
Service-Roles of Leadership
-
Coaching Approach to Diagnostics
-
Functional Areas Diagnostics
-
Tried and True Diagnostics
-
21st Century Diagnostics
-
Diagnosing Culture(s) and Language(s)
-
Lifting Your Burdens
-
Health Promoting B2B Services
-
Return on Investment for Health Promoting Efforts
-
Conclusions
-
References
