Action Tools for Effective Managers: A Guide for Solving Day-to-Day Problems on the Job

In this Book

• Action Tools for Effective Managers — A Guide for Solving Day-to-Day Problems on the Job
• Participative Action Planning — Case Problem: ‘‘Failing to Plan’’
• Performance Management — Case Problem: ‘‘The Cat and Mouse Game’’
• Resource Management — Case Problem: ‘‘The Means to an End’’
• Delegating Job Assignments — Case Problem: ‘‘I Did It My Way’’
• Clarifying Delegated Assignments — Case Problem: ‘‘Don’t Assume’’
• Monitoring Employee Performance and Behavior — Case Problem: ‘‘Who’s Watching the Shop?’’
• Avoiding Misunderstanding in Delegation — Case Problem: ‘‘The Misunderstanding’’
• Handling the End-Year Performance Reviews — Case Problem: ‘‘The Last Minute Reviews’’
• The Staffing Side of Your Job — Case Problem: ‘‘The Rough Rider’’
• Retaining Final Authority in Hiring — Case Problem: ‘‘The Long-Distance Hire’’
• Handling the Selection Interview — Case Problem: ‘‘Apply Here if You Dare’’
• Considering the Nontechnical Social Factors in Hiring — Case Problem: ‘‘The Shining Star’’
• Orienting New and Transferred Employees — Case Problem: ‘‘The Disoriented Employee’’
• Providing Guidance and Support to New Employees — Case Problem: ‘‘New Kid on the Block’’
• Setting High Departmental Standards as a New Manager — Case Problem: ‘‘The Bitter Beginning’’
• Utilizing Temporary and Part-Time Workers — Case Problem: ‘‘The Second-Class Citizen’’
• Building High-Performance Teamwork — Case Problem: ‘‘Changing Paradigm’’
• Coordinating the Department’s Staff and Work — Case Problem: ‘‘The Uncoordinated Manager’’
• Moving to Self-Directed Work Teams — Case Problem: ‘‘Poof . . . You’re a Team Leader’’
• Managing Change — Case Problem: ‘‘A Lack of Buy-In’’
• Planning and Controlling the Communication Process — Case Problem: ‘‘Communication Mismanagement’’
• Communicating Honestly and Directly — Case Problem: ‘‘The Snoopervisor’’
• Maintaining Open Communication Channels — Case Problem: ‘‘Kept in the Dark’’
• Using Nonverbal Communications Effectively — Case Problem: ‘‘More Than Words Can Say’’
• Speaking Techniques for Management Presentations — Case Problem: ‘‘The Turn-Off Speaker’’
• Using the Written Medium Effectively — Case Problem: ‘‘Put It in Writing’’
• Listening Effectively to Employees — Case Problem: ‘‘Hear Ye, Hear Ye!’’
• Managing for Customer Satisfaction — Case Problem: ‘‘Get to the End of the Line!’’
• Writing Techniques for Successful Managers — Case Problem: ‘‘The Impressive Report’’
• Keeping Meetings on Track — Case Problem: ‘‘Curing Hidden Agenda-itis’’
• Motivating Employees — Case Problem: ‘‘Motivate or Bust’’
• Fostering a Positive Work Environment — Case Problem: ‘‘A Gloomy Feeling’’
• Cultivating Employee Initiative and Enthusiasm — Case Problem: ‘‘The Frivolous Project’’
• Gaining the Trust of the Staff — Case Problem: ‘‘The Distrusted Manager’’
• Exhibiting a Healthy Management Attitude — Case Problem: ‘‘The Right Management Attitude’’
• Creating a Healthy and Safe Working Environment — Case Problem: ‘‘The Soggy Ceiling’’
• Cultivating Entrepreneurial Spirit — Case Problem: ‘‘Clash of the Titans’’
• Creating a Caring Organization — Case Problem: ‘‘Sitting in Their Own Garbage’’
• Leading People on a Day-to-Day Basis — Case Problem: ‘‘The Lost Leader’’
• Building Management Influence — Case Problem: ‘‘The Powerless Manager’’
• Promoting From Within — Case Problem: ‘‘Movin’ On Up’’
• Leading by Example — Case Problem: ‘‘The Wrong Example’’
• Using the Appropriate Leadership Style — Case Problem: ‘‘The Team Breaker’’
• Empowering Your Employees — Case Problem: ‘‘The Micromanager’’
• Managing Diversity — Case Problem: ‘‘Diversity Adversity’’
• Resolving Problems and Conflicts Quickly and Honestly — Case Problem: ‘‘The Silent Treatment’’
• Acting Assertively With Courage and Confidence — Case Problem: ‘‘The Fearful Manager’’
• Counseling Employees With Work Performance Problems — Case Problem: ‘‘The Disheartened Achiever’’
• Supporting Employee Achievements to Management — Case Problem: ‘‘The Defense’’
• Giving Constructive Criticism Properly — Case Problem: ‘‘The Heavy-Handed Approach’’
• Stopping Sexual Harassment — Case Problem: ‘‘The Dirty Note’’
• Handling the Troublesome Employee — Case Problem: ‘‘The Disrupter’’
• Controlling Telephone Abuses — Case Problem: ‘‘Phone Home’’
• Leveling With People to Reduce Conflict — Case Problem: ‘‘Over Your Head’’
• Resolving Conflicts Through Mediation — Case Problem: ‘‘A Split in the Ranks’’
• Administering Discipline — Case Problem: ‘‘A Lack of Discipline’’
• Managing Conflict in Urgent Situations — Case Problem: ‘‘The Short Trip’’
• Succession Planning — Case Problem: ‘‘The Chosen One’’
• Developing Your Staff — Case Problem: ‘‘The Undeveloped Staff’’
• Developing Your Management Career Path — Case Problem: ‘‘Bored Bentley’’
• Developing Employee Interest and Potential — Case Problem: ‘‘The Awakening’’
• Cultivating the Seasoned Employee — Case Problem: ‘‘Looking Back’’
• Encouraging Continual Learning and Improvement — Case Problem: ‘‘The Saga of Ripley Van Winkle’’
• Managing the Staff’s Time — Case Problem: ‘‘Time’s A-Wastin’ ’’
• Making Timely Decisions — Case Problem: ‘‘The Procrastinator’’
• Organizing the Office and Work Area — Case Problem: ‘‘The Disorganized Organizer’’
• Maintaining Self-Control in Stressful Situations — Case Problem: ‘‘Hot Under the Collar’’
• Managing Stress — Case Problem: ‘‘Keeping Cool’’