Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers and Delivers Results
- 4h 4m
- Michael Henderson
- John Wiley & Sons (US)
- 2014
Position your organisation's culture to attain new heights
Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company—customers, shareholder, employees' families, suppliers and the board of directors—and anyone else who may benefit from an association with the organisation.
The book's proven models and ideas have been tried and tested with a broad range of high-profile international companies. Expert author, Michael Henderson, a.k.a. The Corporate Anthropologist, has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures.
- Reveals how to create an organisational culture that achieves desired results
- Puts the cultural transformation process in the hands of the people directly effected
- Smashes some of the established and costly myths about culture and how to work with culture
This important resource is written for leaders, managers and supervisors at all levels and across industries.
About the Author
Michael Henderson is a corporate anthropologist and has 30 years' experience consulting to organisations to enhance their workplace culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture.
In this Book
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Introduction
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What is Culture?
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Why Organisations Should Take Culture Seriously
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Aligning Culture and Strategy
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Above and below the Line Cultures
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Below the Line Stages—Dead Cultures
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Below the Line Stages—Dying Cultures
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Below the Line Stages—Disabled Cultures
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Crossing the Line—A Shift in Perspective
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Above the Line Cultures—Stable
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Above the Line Cultures—Successful
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Above the Line Cultures—Excelling
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A Glimpse behind the Curtain—Consciousness and Culture
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Cultural Buoyancy Devices
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Leaders Worth following
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Work Worth Doing
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Cultures Worth Contributing to
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Preparing to Plan
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Culture Plan 1—Purpose
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Culture Plan 2—Identity
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Culture Plan 3—Values
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Culture Plan 4—Capability
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Culture Plan 5—Behaviour
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Culture Plan 6—Environment
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Culture Plan Example
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A Final Word of Encouragement
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Next Steps
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Bibliography
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