A Handbook of Job Aids

You can save time and money and improve work performance throughout your organization--with the help of job aids. Job aids make it easier to perform tasks by providing access to information, procedures, policies, and examples. These sources of information make it easier to perform tasks by providing access to information, examples, policies, and procedures. Paired with training and supervisory support, job aids play a key role in introducing new work technologies and systems. The authors clearly instruct you how to create seven job aid formats:

• step job aids
• worksheets
• arrays
• decision tables
• flow charts
• checklists
• combination job aids.

Learn about every step of job aid implementation:

• Identifying the problem
• Choosing the format and the medium
• Preparing the job aid draft
• Piloting the job aid
• Making revisions to the job aid
• Managing the job aid

With this guide, you will:

• Establish new and expanded ways of defining job aids
• Offer approaches that broaden opportunities to employ job aids
• Present strategies to improve the quality of the job aids that are developed...and much more!

The authors reinforce each job aid with a case study that shows just how the job aid can be used. Without job aids, employees often don't know where to find information. They can waste their own time--and the time of others--seeking answers. With effective job aids in place, employees will stop wondering where to go: the job aids will provide the information they need.

Job aids save huge amounts of time and money. Any trainer or manager seeking to improve organizational effectiveness should look no further--A Handbook of Job Aids is the most comprehensive job aid source available.

About the Authors

Allison Rossett is a professor of educational technology at San Diego State University in San Diego, California. She also serves as a consultant to corporations, agencies, and school systems in needs analysis and program design, professional development, and instructional technologies. Dr. Rossett has published numerous articles on performance and instruction, has edited two journals, offered training seminars, evaluated programs, and managed corporate contracts and Federal and state grants. Her book, Training Needs Assessment, received the Book of the Year award from the Association for Educational Communications and Technology. Dr. Rossett is a prominent member of the National Society for Performance and Instruction (NSPI).

Jeannette Gautier-Downes is a performance technologist based in Santa Barbara, California. She consults with a wide variety of organizations on performance problems, training systems, and standards. Her special interests include the evaluation of training and non-training solutions in corporate settings. Ms. Gautier-Downes is actively involved in the National Society for Performance and Instruction, having served as president and vice-president of programs and as national liaison for its San Diego chapter.