The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability, Second Edition

In this Audiobook

• Chapter 1: The Roadmap – Learning How to Navigate
• Chapter 2: Step 1 – Develop the Process Inventory – Identifying and Prioritizing the Process List
• Chapter 3: Step 2 – Establish the Foundation – Avoiding Scope Creep
• Chapter 4: Step 3 – Draw the Process Map – Flowcharting and Documenting
• Chapter 5: Steps 4–5 – Estimate Time and Cost and Verify the Process Map – Introducing Process and Cycle Time and Gaining Buy-In
• Chapter 6: Step 6 – Apply Improvement Techniques – Challenging Everything
• Chapter 7: Step 7 – Create Internal Controls, Tools, and Metrics – Making It Real
• Chapter 8: Step 8 – Test and Rework – Making Sure It Works
• Chapter 9: Step 9 – Implement the Change – Preparing the Organization
• Chapter 10: Step 10 – Drive Continuous Improvement – Embracing the New Mindset
• Chapter 11: Create the Executive Summary – Getting the Recognition
• Chapter 12: Business Process Management – BPM and Other Improvement Techniques
• Chapter 13: Case Study 1 – Training and Development
• Chapter 14: Case Study 2 – Recruitment Process in Hong Kong