The Hidden Leader: Discover and Develop Greatness Within Your Company
- 5h 49m 14s
- Laurie Sain, Scott K. Edinger
- Gildan Media
- 2015
Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees"...these are "hidden leaders"...and they are critical to an organization's long-term success.
In this Audiobook
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Chapter 1: The Dynamics of Hidden Leadership
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Chapter 2: Identify Hidden Leaders
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Chapter 3: Enable Integrity
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Chapter 4: Build Essential Relational Skills
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Chapter 5: Create a Focus on Results
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Chapter 6: Instill Customer Purpose
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Chapter 7: Measure Performance
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Chapter 8: Engaging Hidden Leaders
