The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes

In this Audiobook

• Chapter 1 - “I Didn't Know That!” The Essentials of Good Business Writing
• Chapter 2 - Getting Started—Five Ways to Overcome Writer's Block
• Chapter 3 - Imperfect Writing for Perfect Results
• Chapter 4 - Looks Count—Make Your Writings Visually Appealing
• Chapter 5 - These Bullets Won't Kill Your Writing
• Chapter 6 - Simple Words Are Not for Simple People
• Chapter 7 - Do Not Use Contractions (Don't Worry, I Didn't Mean it!)
• Chapter 8 - “But I Didn't Mean it That Way!” How to Eliminate a Harsh Tone in Your Emails
• Chapter 9 - Eliminate Those Extra Words
• Chapter 10 - Email Rules—Don't Drive Your Readers to Distraction!
• Chapter 11 - What's in an Email Address? A Lot!
• Chapter 12 - Grab Your Reader's Attention—Effective Use of Email Subject Lines
• Chapter 13 - In the Beginning … Salutations Set the Tone for Emails and Letters
• Chapter 14 - Saying Goodbye—Suggestions for Closing Your Emails
• Chapter 15 - Reasons You Make Mistakes in Email, and Proofreading Solutions
• Chapter 16 - How Do I Become a Better Writer? Let Me Count the Ways …
• Chapter 17 - “It's What You Wrote!” How Facebook, Twitter, LinkedIn, and others Can Kill Your Career
• Chapter 18 - Improve Your Writing—and Reputation—Through Blogging
• Chapter 19 - Texting for Business? It is Still Writing!
• Chapter 20 - Don't Write That! The Top 10 Grammar Gripes (And other Errors)
• Chapter 21 - Presentation Panic—Take These Steps to Avoid Running off the Stage!
• Chapter 22 - More Ways to Overcome Stage Fright
• Chapter 23 - Don't Ramble—Use the Speech Organizer
• Chapter 24 - It Would Have Been a Great Speech—for a Different Audience
• Chapter 25 - Openings and Closings Matter—Start with Strength, End with Impact
• Chapter 26 - Story Time—Use Tales to Engage with Your Audience
• Chapter 27 - Write the Presentation the Right Way
• Chapter 28 - Polishing Your Delivery—Pay Attention to the Details
• Chapter 29 - Don't Put Your Audience to Sleep—Speak with Authority
• Chapter 30 - Eliminate Filler Words—Um, You Know, Okay
• Chapter 31 - Don't Let a Microphone Distract from Your Presentation
• Chapter 32 - Are You Letting These Speaking Quirks Derail Your Presentation?
• Chapter 33 - Did You Hear the One about …? Guidelines for Humor
• Chapter 34 - “He's Still Talking!” The Secrets to Managing Time When Presenting
• Chapter 35 - Tips to Encourage Questions from Your Audience
• Chapter 36 - Answer Questions like a Pro
• Chapter 37 - Show-and-Tell—Suggestions for using Slides Successfully
• Chapter 38 - I'm Speaking on a Panel—What Do I Do?
• Chapter 39 - Polish Your Presentations a Little More
• Chapter 40 - Continue to Improve—Use the Post-Presentation Checklist to Evaluate
• Chapter 41 - Are You Too Nice? Learn the “Three Faces of Communication”
• Chapter 42 - How Assertive are You? Take a Self-Assessment
• Chapter 43 - Should I Believe You? Avoid Sending Mixed Messages
• Chapter 44 - Eliminate the Negativity—No Harsh, Aggressive Tones
• Chapter 45 - Avoid the Use of the Word But, but …
• Chapter 46 - Do You Have a Problem with “No Problem” ?
• Chapter 47 - Listen Up! You Can't Talk and Pay Attention at the Same Time
• Chapter 48 - Silence Isn't Always Golden—Voice Your Opinion at Meetings
• Chapter 49 - What's My Line? What to Say in Awkward Situations
• Chapter 50 - Two Communication Secrets to Get What You Want
• Chapter 51 - How to Manage “Know-It-Alls” without Insult
• Chapter 52 - “Hold That Thought!” and other Ways to Handle Interruptions
• Chapter 53 - Fightin' Words—Questions to Avoid Asking (Or Answering) at Work
• Chapter 54 - “How Can I Say This?” Ways to Deliver Difficult News
• Chapter 55 - No Pouting—Polite Ways to Handle Criticism
• Chapter 56 - Offended by a Comment? Try These Simple but Powerful Responses
• Chapter 57 - Stop Complaining—Learn to Confront others Politely
• Chapter 58 - Someone Else's Bad Behavior is No Excuse for Your Own!
• Chapter 59 - Work with a Bully? Tips for Asserting Yourself
• Chapter 60 - Drama Screens—Handling Conflict Online
• Chapter 61 - Staying Festive—Ways to Avoid Conflict at the Holidays
• Chapter 62 - Your Career is What You Make It—So Make it Something!
• Chapter 63 - Build Your Career, One Day at a Time
• Chapter 64 - Seven Tips for Young Women Just Starting Their Careers
• Chapter 65 - Many People are Giving Me Career Suggestions. What Do I Do?
• Chapter 66 - Don't Put Yourself Down—Speak Well of Yourself Instead
• Chapter 67 - Build Your Network Both Online and off
• Chapter 68 - Are You Letting Networking Opportunities Pass You By?
• Chapter 69 - How to “Keep in Touch” Professionally and Successfully
• Chapter 70 - Don't Whine about Your Job. Do Something!
• Chapter 71 - How Do I Conduct a Job Search? Suggestions for Success
• Chapter 72 - Perk up Your Résumé and Cover Letter
• Chapter 73 - Avoid Blunders—Interviewing Tips for Everyone
• Chapter 74 - How Do You Master Interviewing? Practice, Practice, Practice
• Chapter 75 - Dress to Impress—Not to Fool the Employer
• Chapter 76 - Avoid Job-Search Gaffes on Social Media
• Chapter 77 - Lights, Camera, Interview! Tips for Interviewing on Skype
• Chapter 78 - You Got the Interview—Now Here's What to Do the Night before
• Chapter 79 - Nice Offer … But I Wasn't Looking for a New Job
• Chapter 80 - When to Let Your Employer Know You are Leaving
• Chapter 81 - Do You Want to Be Noticed? The Power of Presence
• Chapter 82 - Do You Project Confidence When Seated?
• Chapter 83 - Greetings—The Power of a Simple “Hello”
• Chapter 84 - Introductions—Frustrations Galore!
• Chapter 85 - Not for Men Only! The Etiquette of the Handshake
• Chapter 86 - Cubicle Conversations—Keep Chat Professional in the Office
• Chapter 87 - Effective International Communication—You Say “Potato,” and I Say …
• Chapter 88 - Ways to Engage with People—for People Who Don't like to Engage!
• Chapter 89 - The “Halo Effect” —When Being Nice Has Benefits
• Chapter 90 - “But it's Playing My Song” —Smart Phone Use for Business
• Chapter 91 - The Etiquette of Connecting Professionally on LinkedIn
• Chapter 92 - We Can't All Be Steve Jobs—Dressing Well Reaps Results
• Chapter 93 - Top 10 Business Clothing Mistakes
• Chapter 94 - Don't Take Your Neighbor's Bread, and other Dining Suggestions
• Chapter 95 - Be a Gracious Guest—10 Ways to Avoid Dining Blunders
• Chapter 96 - Tips for Ordering Wine at a Business Dinner
• Chapter 97 - In a Restaurant, to Introduce or Not? Tips for a Tricky Etiquette Situation
• Chapter 98 - Your Mother Was Right—The Importance of Expressing Thanks
• Chapter 99 - Etiquette for Hallways, Sidewalks, and other Walkways