Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- 6h 49m 12s
- Renee Evenson
- Gildan Media
- 2013
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant--there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success.
With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts--no matter who you're dealing with.
In this Audiobook
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Chapter 1: Communicating Powerful Phrases
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Chapter 2: Actions That Enhance Powerful Phrases
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Chapter 3: Five Steps to Effective Conflict Resolution
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Chapter 4: Powerful Phrases for Challenging Coworker Situations
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Chapter 5: Powerful Phrases for Challenging Situations with Your Boss
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Chapter 6: Powerful Phrases for Situations You Cause
