ITIL(r) 4 Direct, Plan and Improve (DPI): Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI Certification
- 3h 3m 22s
- Claire Agutter
- IT Governance
- 2021
ITIL 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.
In this Audiobook
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Introduction
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Chapter 1 - Direct, plan and improve key concpets
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Chapter 2 - DPI scope, key principles and methods
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Chapter 3 - The role of governance, riks and compliance
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Chapter 4 - Focus on improvement
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Chapter 5 - Focus on organisational change management
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Chapter 6 - DPI, measurement and reporting
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Chapter 7 - DPI, value streams and practices
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Chapter 8 - Exam preparation
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Appendix - Banksbest case study
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Further reading
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