ITIL Foundation Essentials: The Exam Facts You Need
- 2h
- Claire Agutter
- IT Governance
- 2018
An official ITIL® Licensed product, ITIL Foundation Essentials is a distillation of critical information—no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.
In this Audiobook
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Chapter 1 - Introducing ITIL
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Chapter 2 - Services
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Chapter 3 - Service Management
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Chapter 4 - Stakeholders
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Chapter 5 - Processes, Functions, Roles
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Chapter 6 - The Service Lifecycle
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Chapter 7 - Service Strategy
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Chapter 8 - Service Design
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Chapter 9 - Service Transition
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Chapter 10 - Service Operation
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Chapter 11 - Continual Service Improvement (CSI)
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Chapter 12 - Roles
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Chapter 13 - Service Management Automation
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Chapter 14 - Service Management Skills and Training
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Chapter 15 - The ITIL Qualification Scheme
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Chapter 16 - The Foundation Exam
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