ITIL 4 Essentials: Your Essential Guide for the ITIL 4 Foundation Exam and Beyond, Second Edition

  • 4h 24s
  • Claire Agutter
  • IT Governance
  • 2021

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

In this Audiobook

  • Chapter 1 - Key Concepts of Service Management
  • Chapter 2 - Service Management Roles
  • Chapter 3 - All about Services
  • Chapter 4 - Service Relationships
  • Chapter 5 - The Four Dimensions of Service Management
  • Chapter 6 - The Service Value System
  • Chapter 7 - The SVS: Opportunity, Demand, Value
  • Chapter 8 - The SVS: Guiding Principles
  • Chapter 9 - The SVS: Governance
  • Chapter 10 - The SVS: The Service Value Chain
  • Chapter 11 - ITIL Practices Introduced
  • Chapter 12 - General Management Practices
  • Chapter 13 - Service Management Practices
  • Chapter 14 - Technical Management Practices
  • Chapter 15 - Service Management Training and Qualifications
  • Chapter 16 - Multiple-Choice Exam Strategies
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