Human + Machine, Updated and Expanded: Reimagining Work in the Age of AI
- 7h 46m 26s
- H. James Wilson, Jamie Renell, Paul R. Daugherty
- Gildan Media
- 2024
AI—including generative AI—is radically transforming business. Are you ready? Accenture technology leaders Paul Daugherty and Jim Wilson provide crucial insights and advice to help you meet the challenge.
In this updated and expanded edition of Human + Machine—including a new chapter on gen AI—Daugherty and Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization, whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly—or completely reimagine them.
Based on the authors' experience and research with fifteen hundred organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability and what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader's guide" with the five crucial principles required to become an AI-fueled business.
About the Author
Paul R. Daugherty is Chief Technology and Innovation Officer at Accenture and is based in New York City. He founded Accenture’s AI business and leads Accenture's technology strategy, innovation, and R&D capabilities around the world. He is the coauthor of Radically Human: How New Technology Is Transforming Business and Shaping Our Future. Follow him on X @PaulDaugh.
H. James Wilson is Global Managing Director of Thought Leadership and Technology Research at Accenture Research. Based in San Francisco, he is the coauthor, with Paul Daugherty, of Radically Human: How New Technology Is Transforming Business and Shaping Our Future. Follow him on X @HJamesWilson.
In this Audiobook
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Introduction: What’s Our Role in the Age of AI?
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Chapter 1 - What You Need to Know about Generative AI: Navigating the New Era of Intelligent Technology
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Chapter 2 - The Self-Aware Factory Floor: AI in Production, Supply Chain, and Distribution
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Chapter 3 - Accounting for Robots: AI in Corporate Functions
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Chapter 4 - The Ultimate Innovation Machine: AI in R&D and Business Innovation
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Chapter 5 - Say Hello to Your New Front-Office Bots: AI in Customer Service, Sales, and Marketing
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Chapter 6 - Rearing Your Algorithms Right: Three Roles Humans Play in Developing and Deploying Responsible AI
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Chapter 7 - Super Results from Everyday People: How AI Unleashes Productivity, Growth, and Creativity
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Chapter 8 - A Leader’s Guide to Reimagining Process: Five Steps to Getting Started
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Chapter 9 - Extending Human + Machine Collaboration; Eight New Fusion Skills for an AI Workplace
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Conclusion: Creating Your Future in the Human + Machine Era
