Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

  • 20m 49s
  • Leonardo Inghilleri, Micah Solomon
  • Skillsoft
  • 2017
Exceptional Service, Exceptional Profit provides a roadmap to achieving the highest standards of customer satisfaction, and building a loyal customer base that will stick with your business through thick and thin. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

YOU MIGHT ALSO LIKE

Channel Serving Digital Customers
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)
Audiobook Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
Course Set Your Workspace Up For Success
Rating 4.6 of 175 users Rating 4.6 of 175 users (175)

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Course Customer Service: Adapting to Your Customers' Cues
Rating 4.5 of 7114 users Rating 4.5 of 7114 users (7114)
Course Product Management: Designing and Running Experiments
Rating 4.5 of 247 users Rating 4.5 of 247 users (247)
Audiobook Customer Care Excellence: How to Create an Effective Customer Focus, 5th Edition