Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Second Edition

  • 20m 25s
  • Renee Evenson
  • Skillsoft
  • 2017
Customer Service Training 101 explores what it means to provide outstanding customer service, and why it's so important to an organization. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

YOU MIGHT ALSO LIKE

Course Creating a Coaching at Scale Program
Rating 4.5 of 698 users Rating 4.5 of 698 users (698)
Book The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers
Course Customer Service: Fostering a Service Mindset
Rating 4.6 of 6664 users Rating 4.6 of 6664 users (6664)

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Audiobook Reorganize for Resilience: Putting Customers at the Center of Your Business
Book Can't Buy Me Like: How Authentic Customer Connections Drive Superior Results
Course Customer Service: Adapting to Your Customers' Cues
Rating 4.5 of 7114 users Rating 4.5 of 7114 users (7114)