Be Our Guest: Perfecting the Art of Customer Service
- 5h 26m 5s
- The Disney Institute, Theodore Kinni
- Recorded Books, Inc.
- 2015
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last 25 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
In this Audiobook
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Chapter 1: Service, Disney Style
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Chapter 2: The Magic of Service
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Chapter 3: The Magic of the Cast
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Chapter 4: The Magic of Setting
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Chapter 5: The Magic of Process
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Chapter 6: The Magic of Integration
