HR’s Role in Digital Transformation

Digital is the inescapable way that businesses must operate—now and in the near future. For many firms, this means changing their fundamental business processes—from managerial structure, to transactions with customers and colleagues. Inevitably, much of the responsibility and management for change will reside with HR; so, how should HR professionals respond?

Over the last few years, the HR function has undergone rapid change in preparing to support the workforce of tomorrow. From addressing the emergence of cloud computing through an urgent reskilling of the workforce, to attempting to master big data and analytics, HR is grappling with digital transformation which is pervasive throughout the organisation.