8 Habits of Customer-Obsessed Leaders

The data shows that companies which achieve the highest level of customer obsession are far more profitable. However, evolving into a customer-obsessed organization is no easy feat. So that begs the question: how can an organization build a culture of customer obsession? The answer to this question is to develop customer-obsessed leaders.

Any organization operating in the digital economy is also operating in the age of customer centricity. To retain a competitive edge, businesses must continually innovate and make the shift toward customer obsession. This starts with customer-obsessed leadership.