How Black Knight Uses Learning to Break Down Silos

Black Knight, Inc. provides best-in-class software, data and analytics to the mortgage and real estate industries, as well as the capital and secondary markets. As they face the future of an increasingly complex, competitive, and regulated industry, many of the nation’s leading financial institutions trust Black Knight’s innovative solutions to help them overcome business challenges, reduce risk exposure, and stay relevant, compliant, and profitable.

This means it's vital for Black Knight's employees — across the entire organization — to have deep, current knowledge of products and services that can help clients solve industry issues in real time.

That's why Black Knight has built and nurtures a culture of constant learning — providing unrivaled leadership and training opportunities that help their employees learn new skills, advance product knowledge, and enrich career mobility. But, with over 6,400 employees across 18 offices in the US and India, a consistent challenge remains.

How do you break down departmental silos to enable collaboration, save time and resources, and share learning fluidly across the organization?

This is not an issue unique to Black Knight. As technology evolves, it's essential to partner with a learning solutions provider that offers a streamlined platform, trusted and engaging content, fluid sharing of knowledge, and the ability to offer both role-based and cross-organization learning quickly and cost-effectively.

Read on to discover how Black Knight not only met the challenge, but reaped the rewards of breaking down learning barriers with their innovative in-house Guru Program, supported by Skillsoft Percipio.

Black Knight, Inc. provides best-in-class software, data and analytics to the mortgage and real estate industries, as well as the capital and secondary markets. As they face the future of an increasingly complex, competitive, and regulated industry, many of the nation’s leading financial institutions trust Black Knight’s innovative solutions to help them overcome business challenges, reduce risk exposure, and stay relevant, compliant, and profitable.

This means it's vital for Black Knight's employees — across the entire organization — to have deep, current knowledge of products and services that can help clients solve industry issues in real time.

That's why Black Knight has built and nurtures a culture of constant learning — providing unrivaled leadership and training opportunities that help their employees learn new skills, advance product knowledge, and enrich career mobility. But, with over 6,400 employees across 18 offices in the US and India, a consistent challenge remains.

How do you break down departmental silos to enable collaboration, save time and resources, and share learning fluidly across the organization?

This is not an issue unique to Black Knight. As technology evolves, it's essential to partner with a learning solutions provider that offers a streamlined platform, trusted and engaging content, fluid sharing of knowledge, and the ability to offer both role-based and cross-organization learning quickly and cost-effectively.

Read on to discover how Black Knight not only met the challenge, but reaped the rewards of breaking down learning barriers with their innovative in-house Guru Program, supported by Skillsoft Percipio.

Black Knight has always fostered a culture of learning and innovation. Powered by Skillsoft’s immersive learning platform, Percipio, Black Knight developed Black Knight University (BKU), a proprietary program built around course topics related to the industry and Black Knight’s proprietary products, as well as power skills and professional growth.

Still, while BKU offers access to hundreds of curated courses through Percipio's rich library of content, they needed a way to easily share learning and knowledge across departments, boost engagement, and reward curiosity. In 2015, their Guru Program was born: an internal think-tank and knowledge sharing site that empowers employees to become subject matter experts in critical fields, share their expertise, and learn from each other. Designed with interactive gamification concepts and incentives for participation, The Guru Program has been a great success: in 2022 so far, out of 3,646 unique learners, 3,354 employees have interacted with Gurus.

Although much of the content is technology-based, learners can also tap into Guru knowledge of diverse subjects such as DEI, Women's Leadership, Market Trends, and Customer Support, no matter what their role in the company. Through a colorful, easy-to-use interface, learners can "Meet Their Gurus", promote and share posts, watch videos, read blog posts, quickly search links to Percipio content, submit questions, and even learn how to apply to be a Guru themselves. Through engagement metrics, program administrators can easily refine and add topics, monitor feedback, and offer guidance and incentives to participating gurus. Learning leadership can also judge program effectiveness — for instance, Guru site visits were up 33% in 2022 from Q1 of 2021.

Black Knight has always fostered a culture of learning and innovation. Powered by Skillsoft’s immersive learning platform, Percipio, Black Knight developed Black Knight University (BKU), a proprietary program built around course topics related to the industry and Black Knight’s proprietary products, as well as power skills and professional growth.

Still, while BKU offers access to hundreds of curated courses through Percipio's rich library of content, they needed a way to easily share learning and knowledge across departments, boost engagement, and reward curiosity. In 2015, their Guru Program was born: an internal think-tank and knowledge sharing site that empowers employees to become subject matter experts in critical fields, share their expertise, and learn from each other. Designed with interactive gamification concepts and incentives for participation, The Guru Program has been a great success: in 2022 so far, out of 3,646 unique learners, 3,354 employees have interacted with Gurus.

Although much of the content is technology-based, learners can also tap into Guru knowledge of diverse subjects such as DEI, Women's Leadership, Market Trends, and Customer Support, no matter what their role in the company. Through a colorful, easy-to-use interface, learners can "Meet Their Gurus", promote and share posts, watch videos, read blog posts, quickly search links to Percipio content, submit questions, and even learn how to apply to be a Guru themselves. Through engagement metrics, program administrators can easily refine and add topics, monitor feedback, and offer guidance and incentives to participating gurus. Learning leadership can also judge program effectiveness — for instance, Guru site visits were up 33% in 2022 from Q1 of 2021.