Providing Effective Internal Customer Service

Everyone
  • 8 videos | 20m 27s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.4 of 3045 users Rating 4.4 of 3045 users (3045)
When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of client service (CS) delivered to external customers. In this course, you'll learn about types of internal customers and how to identify internal customer relationships. You'll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you'll learn guidelines for providing internal customer service excellence.

WHAT YOU WILL LEARN

  • Recognize internal customers and internal customer service providers in a given example
    Recognize the importance of identifying your internal customer service relationships
    Recall benefits of identifying and getting to know your internal customers
    Identify examples of techniques for identifying mutual expectations with internal customers
  • Recognize examples of guidelines for taking action and gathering feedback from internal customers
    Recall guidelines for providing internal customer service
    Recognize actions that demonstrate an internal customer service attitude

IN THIS COURSE

  • 36s
  • 2m 51s
  • Locked
    3.  Identifying Internal Customer Service Relationships
    2m 37s
    Discover how to recognize the importance of identifying your internal customer service relationships. FREE ACCESS
  • Locked
    4.  Getting to Know Internal Customers
    2m 37s
    In this video, you will learn how to recall the benefits of identifying and getting to know your internal customers. FREE ACCESS
  • Locked
    5.  Identifying Expectations with Internal Customers
    2m 50s
    During this video, you will learn how to identify examples of techniques for identifying mutual expectations with internal customers. FREE ACCESS
  • Locked
    6.  Taking Action on Internal Customer Service
    2m 49s
    In this video, find out how to recognize examples of guidelines for taking action and gathering feedback from internal customers. FREE ACCESS
  • Locked
    7.  The Internal Customer Service Attitude
    2m 52s
    Learn how to recall guidelines for providing internal customer service. FREE ACCESS
  • Locked
    8.  Common Courtesy in Internal Customer Service
    3m 16s
    In this video, you will learn how to recognize actions that demonstrate a positive internal customer service attitude. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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