Fundamentals of Digital Transformation
Everyone
- 7 videos | 22m 15s
- Includes Assessment
- Earns a Badge
Digital transformation is the process of incorporating digital technology into all aspects of a company's operations, which can bring about fundamental changes in how it functions and delivers services to its customers. This shift also involves a change in organizational culture, where companies need to continuously challenge the traditional ways of doing things, experiment with new ideas, and be open to taking risks and learning from failures. In this course, you'll learn about the four major components of the digital compass for implementing digital transformation and the methods for focusing digital transformation on the customer experience. You'll also gain an understanding of the operational and employee experience elements of digital transformation. Finally, you'll explore the elements that support business model transformation and the key considerations when transforming digital platforms.
WHAT YOU WILL LEARN
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Discover the key concepts covered in this course
Identify the four main components of the digital compass for implementing digital transformation
Recognize the methods for focusing digital transformation on customer experience
Identify the operational elements of digital transformation -
Identify the employee experience elements of digital transformation
Identify elements that support business model transformation
Recognize key considerations when transforming digital platforms
IN THIS COURSE
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1m 28sThis video provides an introduction to the key concepts covered in the course. FREE ACCESS
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3m 51sIntegrating digital technology across all areas of an organization can be a challenging and complex process. This video explains how the digital transformation compass can serve as a strategic guide, helping organizations to navigate the complexities of digital change. FREE ACCESS
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3. Customer-centric Digital Transformation3m 25sBusinesses must respond with robust digital offerings that not only meet but anticipate customer needs. Those who fail to adapt, risk losing their competitive edge, as customers quickly switch to providers that offer superior digital experiences. This video explains the different methods that organizations can apply to create outstanding customer experience. FREE ACCESS
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4. Enhancing Operations by Digital Transformation2m 55sDigital technology has been transforming business operations for decades, and it will continue to do so for decades to come. This video explains how by using the different operational steps of digital transformation, businesses can use digital transformation to enhance their operations, creating more efficient, safe, and responsive processes that drive competitive advantage and growth. FREE ACCESS
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5. Transforming the Employee Experience3m 4sDigital tools and automation are transforming jobs, shifting the focus from manual tasks to more strategic, value-added work. This transition is accompanied by upskilling initiatives, as employees are trained for new digital competencies. This video explains how by focusing on certain employee experience elements, organizations can transform the employee experience, creating a workforce that's not only prepared for the digital age but also motivated and equipped to drive digital initiatives forward. FREE ACCESS
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6. Enabling Business Model Transformation3m 58sThe way companies do business and interact with customers has completely changed with ever-evolving digital technology. This shift involves harnessing digital capabilities to significantly enhance the customer experience by providing personalization, convenience, and accessibility. This video explains how by focusing on certain elements, businesses can transform their business models and position themselves for success in an increasingly digital world. FREE ACCESS
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7. Creating the Digital Platform3m 36sModernizing the core digital infrastructure is essential for businesses looking to thrive in the digital age. This video explains the key considerations that businesses should keep in mind when creating digital platforms. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
