Acting with Diplomacy and Tact

Everyone
  • 8 videos | 24m 29s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.3 of 2375 users Rating 4.3 of 2375 users (2375)
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.

WHAT YOU WILL LEARN

  • Identify examples of the skills of diplomacy and tact
    Identify examples of the methods for developing situational awareness
    Apply the communication skills for avoiding a meltdown in a scenario
    Identify examples of appropriate apologies
  • Identify the best strategies for engaging with others instead of focusing on yourself
    Identify and overcome potential personally held biases
    Reflect on what you've learned

IN THIS COURSE

  • 48s
  • 3m 46s
    Learn how to identify examples of diplomacy and tact. FREE ACCESS
  • Locked
    3.  Developing Situational Awareness
    3m 47s
    In this video, you will learn how to identify examples of methods for developing situational awareness. FREE ACCESS
  • Locked
    4.  Choosing Words to Avoid a Meltdown
    3m 47s
    During this video, you will discover how to apply the communication skills needed to avoid a meltdown in a scenario. FREE ACCESS
  • Locked
    5.  Apologizing with Grace
    3m 51s
    Discover how to identify examples of appropriate apologies. FREE ACCESS
  • Locked
    6.  Focusing on Others and Not Yourself
    3m 58s
    In this video, you will learn how to identify the best strategies for engaging with others instead of focusing on yourself. FREE ACCESS
  • Locked
    7.  Looking through a Different Lens
    3m 48s
    During this video, you will learn how to identify and overcome potential biases you may hold. FREE ACCESS
  • Locked
    8.  Let's Review
    44s
    In this video, find out how to reflect on what you have learned. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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