Umiker's Management Skills for the New Health Care Supervisor, Eighth Edition
- 11h 32m
- Rachel Ellison
- Jones and Bartlett Learning
- 2025
Written for those who have little or no management training, Umiker's Management Skills for the New Health Care Supervisor comprehensively covers what the new health care manager will need to know to be successful in their career. Through real world cases studies, readers gain insight into a supervisor's day-to-day interactions with patients, colleagues, outside stakeholders, and their employees.
Updated throughout to cover the many ongoing challenges of the COVID-19 pandemic on healthcare supervisors and managers, the new Eighth Edition offers an all-new chapter on ethics in the workplace; new materials on the aging workforce and women in health care; virtual meeting, remote jobs, and working from home; different types of mentorships, the increase in importance of value-based care, sexual harassment and the #METOO movement; and much more.
Features and Benefits
- New chapter on Ethics in the Workplace help students understand ethical vs. unethical behavior and determine how supervisors can enforce ethical behavior.
- Coverage throughout of the COVID-19 pandemic and its many challenges to supervisors, management, patients, stakeholders, and more.
- Case studies and discussion questions in every chapter engage readers and encourage critical thinking skills.
- All new faculty resources include PowerPoint slides, answers to discussion questions, chapter quizzes, and more.
- Navigate eBook (available stand alone or with the printed text) includes the digital text enhanced with chapter quizzes and more.
About the Author
Rachel Ellison, PhD - Associate Professor, University of Louisiana at Lafayette, College of Nursing and Allied Health Professions
She is the program director of the Health Services Administration program in the College of Nursing and Health Sciences. She also coordinates the newest program offering to the department of Health Sciences- the Population Health Certificate program. Rachel teaches a broad range of healthcare courses in both curricula's including, Strategic Management in Health Care, Health Care Finance, Economics in Health Care and Essentials of Population Health. Before moving to academia, Rachel worked in the healthcare finance sector holding supervisory and managerial positions. Over the past 10 years she has maximized her healthcare knowledge and understanding by researching, writing, and presenting on a variety of healthcare topics. She will continue to be a life-long learner and educator.
In this Book
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Do You Really Want to Be a Supervisor?
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Customer Service
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Basic Management Functions
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Reengineering, Mergers, and the Supervisor
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Position Descriptions and Performance Standards
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Policies and Policy Making
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The Supervisor’s Legal Environment
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Employee Recruitment
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Interviewing and Employee Selection
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Orientation and Training of New Employees
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Team Leadership
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Safety and Workplace Violence
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Leaders and Managers
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Coaching and Counseling
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Motivation, Reward, and Recognition
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Performance Feedback
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Disciplining: Correction of Behavior
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Cultural Diversity: Managing the Changing Workforce
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Conflict and Confrontation
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Employees with Problems
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Ethics in the Workplace
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Managing Difficult Employees
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Complaints, Grievances, and Appeals
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Employee Retention
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Privacy and Confidentiality: Employees and Customers
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Managed Care
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Budgets and Cost Control
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Staff Development
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Change as a Way of Life
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Delegation and Empowerment
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Spoken Communication
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Written Communication
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Holding Effective Meetings
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Decision-Making and Problem-Solving
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Time Management
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Coping with Stress and Burnout
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The Supervisor’s Future
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Umiker’s Management Skills for the New Health Care Supervisor, Eighth Edition
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