The Healthcare Quality Book: Vision, Strategy, and Tools, Fifth Edition

Despite decades of work in the subject of healthcare quality, there is still variation and gaps in care. Healthcare leaders must continue to push for a more efficient and fair healthcare system in the United States.

The Healthcare Quality Book provides a framework, methodology, and practical approaches to assist healthcare professionals in championing improvement efforts. The book is divided into three sections that cover the fundamentals of healthcare quality, critical quality topics, and key strategies for effectively leading quality.

The extensively revised fifth edition of this definitive text brings together healthcare thought leaders with a wide range of subject matter expertise. Chapter contributors explore the foundation of healthcare quality, share their perspectives on essential and cutting-edge topics, and offer strategies for learning the skills to lead a culture of quality.

New content includes:

• A deeper dive into quality improvement tools and models such as Baldrige and Magnet
• A new chapter on health equity and disparities in care
• A redesigned chapter on population health with a greater focus on community health and social determinants of health
• An expanded chapter on patient experience that incorporates more on quality measurement
• A redesigned chapter on health information technology that discusses the digital and emerging health technology that impacts quality
• A new chapter that delves into three major organizational quality improvement initiatives in-depth

The book concludes with three well-developed case studies of quality improvement in action that incorporate the lessons learned in the preceding chapters.

The Healthcare Quality Book will assist leaders at all levels in developing a solid foundation of quality leadership knowledge, skills, and tools.

About the Author

Maulik S. Joshi, DrPH, is president and chief executive officer of Meritus Health, a regional health system serving the tristate region of Maryland, Pennsylvania, and West Virginia. Meritus Health encompasses more than 3,000 employees and 600 medical staff, with a 327-bed medical center, medical group, home health, and medical equipment company. Previously, Dr. Joshi was chief operating officer and executive vice president of integrated care delivery at the Anne Arundel Health System (AAHS) in Annapolis, Maryland.

Dr. Joshi was also at the American Hospital Association in Chicago, where he served as associate executive vice president and president of the Health Research and Educational Trust. He has served as senior advisor at the Agency for Healthcare Research and Quality and as president and CEO of the Delmarva Foundation, where he received the 2005 US Senate Productivity Award.

Dr. Joshi received his doctor of public health and master of health services administration degrees from the University of Michigan and his bachelor’s degree in mathematics from Lafayette College. He is an adjunct faculty member at the University of Michigan School of Public Health in the Department of Health Management and Policy.

Scott B. Ransom, DO, FACHE, is a partner in the Health & Life Sciences Advisory at Oliver Wyman. He serves as a consultant to health systems, academic medical centers, medical schools, health insurance companies, private equity firms, healthcare start-up companies, and other leading institutions. He has served more than 100 health systems, academic medical centers, and medical schools on seven continents, including eight of the top ten as ranked by U.S. News & World Report.

Dr. Ransom has more than 30 years of operations, clinical, and leadership experience, including appointments as president and CEO of the University of North Texas Health Science Center. He previously served as hospital vice president for medical affairs and then as senior vice president and chief quality officer at the Detroit Medical Center.

Dr. Ransom holds a master of public health in clinical effectiveness from the Harvard University School of Public Health and a master of business administration from the University of Michigan Ross School of Business. He completed his residency in obstetrics and gynecology at Beaumont Hospital, and his medical degree at Kansas City University. He earned an undergraduate degree in chemistry at Pacific Lutheran University and is a graduate of the US Marine Corps Officer Candidates School.

Elizabeth R. Ransom, MD, FACS, is regional chief medical officer for Oregon at Providence St. Joseph Health System. In that capacity, she is responsible for coordination of care in the inpatient environment with oversight for quality, patient safety, program growth, physician leadership development, community health and physician services. She coordinates, advances, and aligns with providers to enhance affordability, access, quality, and the reduction of variability of care delivery across the Oregon region.

Previously, Dr. Ransom was executive vice president and chief physician executive of Baptist Health in Jacksonville, Florida. Prior to joining Baptist Health, Dr. Ransom was executive vice president and clinical leader for the eight-hospital North Zone of Texas Health Resources (THR). She also served as THR’s lead for the academic affiliation with the University of Texas Southwestern Medical Center.

Dr. Ransom received her bachelor of science in microbiology and immunology from McGill University in Montreal and her medical degree from Wayne State University School of Medicine in Detroit, Michigan. She completed her residency in otolaryngology–head and neck surgery at Henry Ford Hospital and was a senior staff physician there.

David B. Nash, MD, MBA, is founding dean emeritus, and he remains on the full-time faculty as the Dr. Raymond C. and Doris N. Grandon Professor of Health Policy, at the Jefferson College of Population Health. His 11-year tenure as dean completes more than 30 years on the university faculty. A board-certified internist, Dr. Nash is internationally recognized for his work in public accountability for outcomes, physician leadership development, and quality-of-care improvement. He has achieved wide acclaim for his COVID-19 thought leadership and has been named as chief health advisor for the Philadelphia Convention and Visitor’s Bureau.

Repeatedly named to Modern Healthcare’s list of the Most Powerful Persons in Healthcare, his national activities cover a wide scope. Dr. Nash is a principal faculty member for quality-of-care programming for the American Association for Physician Leadership. He served on the National Quality Forum Task Force on Improving Population Health and the John M. Eisenberg Award Committee for The Joint Commission.

Dr. Nash received his bachelor’s degree in economics (Phi Beta Kappa) from Vassar College, his medical degree from the University of Rochester School of Medicine and Dentistry, and his master of business administration in health administration (with honors) from the Wharton School at the University of Pennsylvania.