The Essential Guide To Employee Engagement: Better Business Performance Through Staff Satisfaction
- 3h 21m
- Sarah Cook
- Kogan Page
- 2008
The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success.
Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company’s brand, the book gives you the necessary tools to make this happen.
The author draws on a wide range of international case studies and examples, which demonstrate how an actively-engaged workforce can help your organization to flourish.
You are shown how to measure the level of your employees’ engagement and provided with a strategy to apply to help increase active staff participation.
About the Author
Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.
In this Book
-
The Essential Guide To Employee Engagement—Better Business Performance Through Staff Satisfaction
-
Preface
-
What is Employee Engagement?
-
Beginning an Employee Engagement Programme
-
Identifying the Key Drivers Of Engagement For Your Business
-
Developing An Employee Engagement Strategy
-
Well-Being
-
Information
-
Fairness
-
Involvement
-
Agents For Change
-
Sustaining A Focus On Employee Engagement
-
References
-
Further Reading
