The (Delicate) Art of Bureaucracy: Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
- 5h 9m
- Mark Schwartz
- IT Revolution Press
- 2020
Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy. Through humor, a healthy dose of history and philosophy, and real-life examples from his days as a government bureaucrat, Schwartz shows IT leaders (and the whole of business) how to master the ways of the Monkey, the Razor, and the Sumo Wrestler to create a lean, learning, and enabling bureaucracy.
For anyone frustrated by roadblocks, irritated the business can’t move fast enough, or suffering under the weight of crushing procedures, this book is for you. No matter your role, you need a playbook for bureaucracy. This is it. With this playbook, you can wield bureaucracy as a superpower and bust through it at the same time
About the Author
Mark Schwartz is an iconoclast and CIO and a playful crafter of ideas, an inveterate purveyor of lucubratory prose. He has been an IT leader in organizations small and large, public, private, and nonprofit.
As an Enterprise Strategist for Amazon Web Services, he uses his extensive CIO wisdom to advise the world's largest companies on the obvious: time to move to the cloud, guys. As the CIO of US Citizenship and Immigration Services, he provoked the federal government into adopting Agile and DevOps practices. He is pretty sure that when he was the CIO of Intrax Cultural Exchange he was the first person ever to use business intelligence and supply chain analytics to place au pairs with the right host families. Mark speaks frequently on innovation, change leadership, bureaucratic implications of DevOps, and using Agile practices in low-trust environments. With a BS in computer science from Yale, a master's in philosophy from Yale, and an MBA from Wharton, Mark is either an expert on the business value of IT or just confused and much poorer.
Mark is the author of The Art of Business Value, A Seat at the Table, and War and Peace and ITand the winner of a Computerworld Premier 100 award, an Amazon Elite 100 award, a Federal Computer Week Fed 100 award, and a CIO Magazine CIO 100 award. He lives in Boston, Massachusetts.
In this Book
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A Note from the Publisher
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A Note from the Author
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Introduction: We’re Bureaucrats All
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Overture: Try It Yourself
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What are We Talking About?
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Chaos Monkey in the Bureaucracy
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IT: The Biggest, Baddest Bureaucrats
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Why Bureaucracy is Bad
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Why Bureaucracy is Good
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We’ve Been Doing Bureaucracy Wrong
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Toward an Enabling Bureaucracy
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Toward a Learning Bureaucracy
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Toward a Lean Bureaucracy
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Bureaucracies of Metrics
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The Playbook: How to Bust Bureaucracy
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The Way of the Monkey
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The Way of the Razor
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The Way of the Sumo Wrestler
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The Black Belt Bureaucrat
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Afterword
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Bibliography
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Notes
