Solve Employee Problems Before They Start: Resolving Conflict in the Real World
- 3h 49m
- Scott Warrick
- Society for Human Resource Management
- 2019
With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict. The formula is simple: if you can control yourself, you can learn and master EPR skills to resolve any conflict in any situation -- and build durable trust with others, in your personal life and throughout your organizations, along the way.
About the Author
Scott Warrick has been an employment and labor attorney, HR professional, and professional speaker for more than three decades. His clients range from small privately-held organizations to Fortune 500 companies to governmental institutions. He travels the country presenting seminars on such topics as Employment Law, Resolving Conflict, Diversity, and Generational Differences among other topics.
In this Book
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Foreword
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Introduction
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Why Emotional Intelligence?
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Neurology of Emotional Intelligence
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The Godfather Effect
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What are Verbal Jeet “Kill Strikes”?
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The Three Styles of Communication
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Kill Strike #1 = EPR—Empathic Listening
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Kill Strike #2 = EPR—Parroting
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Kill Strike #3 = EPR—“Rewards”
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The Verbal Jeet Coaching Process
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Endnotes
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Bibliography
