Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication
- 3h 37m
- Gayle Cotton
- John Wiley & Sons (US)
- 2013
Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your cross-cultural communications and shows how to use simple rapport tools to create trust with the cultures you work with or travel to. Learn how to organize productive interactions in person, on the phone, and by email. Discover interpersonal communication skills and virtual strategies that build strong relationships.
- Offers quick, accessible examples and clear guidelines about how to create an understanding between cultures
- Gives tips and strategies on how to communicate without offending
- Author Gayle Cotton is a Emmy Award Winner and a distinguished, highly sought after speaker, corporate trainer, and executive coach.
This step-by-step guide to cross-cultural business will help you build strong relationships and manage successfully, no matter the cultural differences.
About the Author
Gayle Cotton is a National Emmy Award winner and the founder of Circles Of Excellence for Corporate Education. A distinguished, highly sought-after keynote speaker and executive coach, she has worked with more than 50 Fortune 500 companies. She is a faculty resource for the Young Presidents' Organization (YPO), Entrepreneurs' Organization (EO), World Presidents' Organization (WPO), and Chief Executives Organizations (CEO).
While living and working in Europe, Gayle became the first American to be accepted as a member of the European Marketing and Sales Experts organization. She is a certified expert with the Executive Foundation for International Communication. She has been a TV guest on NBC News, PBS, Good Morning America, PM Magazine, PM Northwest, and Pacific Report.
Gayle has developed cross-cultural and business communication programs for the United Nations, the World Health Organization, branches of the U.S. government, and international companies on nearly every continent. After the fall of the Berlin Wall, she created video training programs to integrate the Eastern Europeans into the free market business world.
An internationally recognized authority on cross-cultural communication, Gayle educates, entertains, and inspires audiences with her fresh and unique approach. Giving new meaning to the concept of creativity and productivity, she is on the leading edge of global business communication. She offers keynote presentations on the topics of cross-cultural communication, diversity, interpersonal communication, executive leadership, presentation skills, and time management.
In this Book
-
Introduction
-
Chapter 1: What Makes Cultures So Unique?
-
Chapter 2: Understanding the “Cultural Layer Cake”
-
Chapter 3: How Many Strikes Are Against You?
-
Chapter 4: Cultural Science
-
Chapter 5: The Chicken or the Egg of Culture
-
Chapter 6: Maximize Effective Communication
-
Chapter 7: It’s a Matter of Respect
-
Chapter 8: Develop Rapport
-
Chapter 9: Adapt Your Style
-
Chapter 10: Words, Tonality, and Body Language
-
Chapter 11: Understanding Communication
-
Chapter 12: The Impact of Mother Tongue Languages
-
Chapter 13: Multicultural Time Expectations
-
Chapter 14: E-Mail Etiquette Is Culturally Sensitive
-
Chapter 15: Triple Cross-Translate
-
Chapter 16: It Takes Two to Collaborate
-
Chapter 17: Framing Your Cross-Cultural Communication
-
Chapter 18: Context, Perception, and Reality
-
Chapter 19: Business and Social Behavioral Styles
-
Chapter 20: Understanding Cultural Beliefs, Values, and Rules
-
Chapter 21: The Cross-Cultural Potter’s Wheel
-
Chapter 22: Body Language Gestures to Avoid
-
Chapter 23: Acronyms, Abbreviations, Analogies, Slang, and Sports Jargon
-
Chapter 24: Global Etiquette Tips
-
Chapter 25: Area-Specific Cultural Clues, Do’s, and Taboos
-
Chapter 26: Win-Win Cross-Cultural Communication
-
Chapter 27: The Humorous Faux Pas
-
Chapter 28: Is What You Say What You Mean?*
-
Chapter 29: Paradoxes of the English Language
