Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)
- 2h 50m
- Christopher D. Lee
- Society for Human Resource Management
- 2021
There are three universal truths about traditional performance management. They are widely used, universally despised, and are known to be ineffective. These reasons are cited in the recent spate of announcements from dozens of major corporations who have abandoned their appraisal systems. As a result, many organizations are grappling with what to do instead. They have adopted many interesting and innovative practices, but most are a random collection of activities that are not bound together by a sound theoretical framework. This new approach is built upon a sound theoretical foundation, uses proven management techniques, and offers a novel framework and tool for managers for regulating and enhancing the performance of their staff. Dozens of ready-to-use templates and accompanying tools help make good management practice more accessible, practical, and effective. Just as important, the new approach is both millennial- and remote worker-friendly as it incorporates features that speak to how they work.
In this Book
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Foreword
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Introduction
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The Magic and Power of Questions
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Performance Conversations Theory and Practice
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The Performance Improvement System
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The Performance Conversations Method and Techniques
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Performance Questions—The Magnificent Seven Questions
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What is Going Well?
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What is Not Going Well?
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What Else is Going On?
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What is the Status of Your Goals, Action Plans, and Follow-Up Items?
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What Can I Do for You?
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How are Your Professional Relationships Going?
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How are You?
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Did You Have a Question?
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Checklists—The Tool to Use for Important Matters
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Performance Conversations Checklists—Putting the Technique into Action
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A Thirty-Minute Conversation—Can We Talk about Our Work Together?
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A Final Question
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Endnotes
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References
