Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Overcoming Any Management Situation, Second Edition
- 1h 37m
- Meryl Runion
- McGraw-Hill
- 2010
The Right Phrase for Every Situation . . . Every Time
Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.
Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:
- Setting a tone of mutual trust and respect
- Dealing with difficult employees and delicate problems
- Conducting interviews and performance reviews
- Empowering your people
- Disciplining workers or terminating employment
About the Author
Meryl Runion is a Certified Speaking Professional with the National Speaker Association and the president and CEO of SpeakStrong Inc. She has written seven books that have sold over a quarter million copies worldwide. She loves words, clarity, and communication and is committed to finding the best words to communicate in ways that enhance relationships and joyful, productive living. Her (pretty much) weekly newsletter The New Dynamics of PowerPhrases provides practical tips for handling common communication challenges and is available at speakstrong.com. You can also interact with Meryl on her blog, submit your own PowerPhrases, and get ideas to address your individual communication challenges.
Meryl's clients include hundreds of corporations, associations, and governmental entities such as IBM, the IAAP, and the U.S. Army, as well as forward-thinking individuals.
In this Book
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Introduction
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The New Workforce Demographics Require New Dynamics of Communication
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The New Dynamics of Communication
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Put Your Best Foot Forward—Perfect Phrases to Establish Your New Role
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Perfect Phrases to Create a Mission, Vision, and Values-Based Team
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Perfect Phrases to Foster Open Communication
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Perfect Phrases to Ace the Interview You Conduct
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Perfect Phrases for Employee Orientation
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Perfect Phrases for Netiquette, Social Media, and other Online Activities
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Perfect Phrases to Address Diversity
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Perfect Phrases for Delegation
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Perfect Phrases to Set and Communicate Standards and Goals
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Perfect Phrases to Coach Employees
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Perfect Phrases to Handle Performance and Behavior Problems
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Perfect Phrases for Performance Reviews
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Perfect Phrases for Ending Employment
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Perfect Phrases for Virtual and Face-to-Face Meetings and Announcements
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Perfect Phrases to Empower the Team
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Perfect Phrases to Communicate up the Ladder
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Dynamized Management Communication Can Energize Productivity
