Organizational Change for the Human Services
- 8h 22m
- Thomas Packard
- Oxford University Press (US)
- 2021
Human service organizations (HSOs) are faced with challenges and opportunities ranging from improving effectiveness and efficiency to advancing diversity, equity, and inclusion. However, organizational change can be a difficult process and does not occur without a catalyst. Organizational Change for the Human Services presents an evidence-based conceptual framework for planning and implementing change within HSOs.
This book outlines the process for organizational change from identifying a problem to following a strategy for success. Thomas Packard presents discussions on various methods such as team building, employee surveys, cultural change, organization redesign, and intrapraneurship. Case examples demonstrate how individuals can put theory into practice within their organizations. Written for current and future HSO leaders, this book delves into the tactics and change methods that will help guide individuals to enact change within their organizations. Packard has created an invaluable resource for HSO leaders who aspire to provide the best services and care for the clients and communities they serve.
About the Author
Thomas Packard, MSW, DSW, is Professor Emeritus in the School of Social Work at San Diego State University. He has twenty years of experience as an organization development consultant focusing on governmental and nonprofit organizations. He received his doctorate in social welfare at UCLA, where he also studied in the Graduate School of Management and the Center for Quality of Working Life.
In this Book
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Foreword
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Introduction
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Challenges and Opportunities
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A Conceptual Framework
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You as a Change Leader—Assessment and Development
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Theories for Effective Change Leadership
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Assessment and Goal Setting
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Launching the Change Initiative
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Implementation Systems and Processes
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Support and Resistance
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Institutionalization and Evaluation
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Using Consultants
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Data Collection and Assessment
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Change Interventions
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Advancing Diversity, Equity, Inclusion, and Social Justice
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Quality and Efficiency Improvement Processes
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Organization Redesign
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Changing Organizational Culture
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Improvement Methods for Human Service Organizations
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Change Models for Human Service Organizations
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Staff-Initiated Organizational Change
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Where We Have Been and Where You may Go
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References
