Micro Messaging: Why Great Leadership is Beyond Words
- 2h 54m
- Stephen Young
- McGraw-Hill
- 2007
Should you sweat the small stuff?
Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different.
Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change.
Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information on
- Crucial leadership skills and how to acquire them
- Universal workplace cultural issues
- How expectations affect the performance of others
- Ways to speak fairly, not falsely
- Techniques that eliminate group think
- How to reset the "filters" you use to "screen" others
Based on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.
About the Author
For more than a decade, organizational guru Stephen Young has brought his powerful message about micromessaging and leadership to executives in businesses spanning fifteen countries. In 2002 Young founded Insight Education Systems, a management consulting firm specializing in leadership and organizational development, applying these concepts to nearly 10 percent of the Fortune 500 and to many of their CEOs and leadership teams. Previously, as Senior Vice President at JP Morgan-Chase, he managed the firm's worldwide diversity strategy. Under his leadership, the company garnered numerous awards, including the Catalyst Award and a place on Fortune Magazine's list of Top 50 Companies for Minorities, and it was ranked the number one company for diversity by Inc magazine.
In this Book
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Micromessages—The DNA of Leadership
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The Blind Spot
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Birds Do It, Bees Do It—Even Babies Do It
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I Didn't Say She Stole the Book
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It's Here, There, and Everywhere
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Speaking the Language
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What's in It for Me?
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Retrain Your Brain
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Is This About Faking It?
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That's One Dumb Rat!
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Shrink Group Think
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Bottoms Up!
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Mixed Messages
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Micromessages—In the Air and Everywhere
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The Power of the Spell
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Breaking the Spell
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Teachers at the Epicenter
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Resetting Your Filters
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Afterword
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