Mastering Communication at Work: How to Lead, Manage, and Influence

There’s no way around it. Your success is at risk if you can’t communicate effectively. If you want to make a difference in your organization, you must develop a communication playbook of strategic responses to challenging situations so the people around you thrive.

The good news is that you can learn how to become a master communicator. All you need is desire and this eminently practical guide.

In Mastering Communication at Work, leadership communication experts Ethan F. Becker and Jon Wortmann describe easy-to-implement techniques for communicating in ways that empower teams, serve clients, and develop stronger relationships. You’ll learn the secrets to making trust-building an innate part of your life—and use your new talent to reduce your stress and improve your organization on every level. Mastering Communication at Work will instantly get you on track with

• Clear, actionable advice you can put to use right away
• Descriptions of the communication tendencies everyone needs to be able to identify and execute
• Simple drills to practice during your next meeting, one-on-one conversation— or even sitting at your desk
• Case studies, success stories, and original research proving the impact of the authors’ techniques and formats

When you master the wisdom inside, effective and motivational communication becomes, in the authors’ words, “as natural as breathing.”

Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.

About the Authors

Ethan F. Becker is president and senior coach/ trainer for Speech Improvement Company, Inc., the oldest communication coaching and training firm in America. He specializes in motivating teams, strengthening executive communication, controlling fear of speaking, and developing effectiveness in public presentations. He has worked with Harvard University, IBM, Boston Scientific, the New York Giants, the F.B.I., and clients in Malaysia, Japan, Australia, and Singapore.

Jon Wortmann is an advisor and speaker on leadership, communication, and building trusted relationships. Trained at Harvard University, he has consulted with educational, nonprofit, startup, and Fortune 100 organizations. He is the principal at Muse Arts, LLC, a think tank and consultancy for leaders.