Intercultural Management

Intercultural management is an emerging but increasingly crucial area of study. Essentially, intercultural management concerns itself with work forces that function in different cultural contexts. These differences can be either ‘external’, where an organization operates across national and ethnic cultures, or ‘internal’, where an organization operates across company differences, branches or regions.

In this thorough and accessible guide, Nina Jacob details the fundamental concepts and ideas using the latest research and international case studies. Designed to meet the needs of busy MBA students and practising managers, this book is both academically rigorous and firmly grounded in management practice.

The book covers all the need-to-know topics, including:

• organizational structure;
• communications;
• core values;
• strategy;
• knowledge management;
• conflict resolution;
• expatriate management.

Full of questions and discussion topics and the most up-to-date case studies, Intercultural Management is a practical and authoritative guide for students and practising managers. International case studies included are: Credit Suisse, Nestlé, BMW, IBM and the International Red Cross.

About the Author

Nina Jacob is currently Professor, Xavier Institute of Management, Bhubaneswar, India. She has recently been Visiting Professor at IESE Business School, Barcelona, Spain and the KS Graduate Business School, St Gallen, Switzerland. She is also the author of numerous articles on intercultural management. The daughter of a retired career diplomat, she has lived and studied in Japan (The International School of the Sacred Heart, Tokyo) and Canada (Carleton University, Ottawa), and has traveled to all continents on the globe.