Human Resources in Healthcare: Managing for Success, 5th Edition

The unprecedented events of 2020 exposed many of the hidden flaws in the healthcare system that harm not only patients but also healthcare employees and their well-being. Anti-racism movements demanded that healthcare organizations reframe their diversity and inclusion initiatives. The COVID-19 pandemic forced systems to respond to worker strain, stress, and burnout. These events and others have reinforced the need for a dynamic and constantly evolving approach to human resources in healthcare.

Human Resources in Healthcare: Managing for Success addresses the key realities and trends in healthcare human relations. The topics explored provide readers with a solid foundation for working effectively with people in healthcare organizations. The book’s aim is to equip managers with the conflict management and problem-solving skills necessary to apply sound human resources policies.

This fifth edition includes three new chapters based on recent developments. One explores burnout and worker well-being in the changing healthcare landscape and in the face of a pandemic. Another focuses on diversity, inclusion, and belonging, offering problem-based cases and a tool for diversity strategy development. The third addresses worker retention, as millennials and Generation Z become a larger share of the workforce.

Other changes in this edition include:

• Updates on the increasing use of technology and its effect on the employer–employee relationship
• Vignettes in each chapter that challenge students with difficult ethical dilemmas
• Human resources metrics that support a diversity strategy and effectiveness in retention and hiring
• Expanded instructor resources that include teaching notes for ethical scenarios and discussion questions

Recognizing change in the healthcare workforce is only the first step. This book elevates managers to the next step: expertly adapting and succeeding in the face of change.

About the Author

Carla Jackie Sampson, PhD, is a clinical associate professor of healthcare management and public service in the Robert F. Wagner Graduate School of Public Service at New York University (NYU). She is the director of NYU’s Online Master of Health Administration Program and residential Master of Public Administration Program in health policy and management. She teaches organizational strategy, executive leadership, human resources management, and healthcare policy. Her research interests include healthcare workforce policy, the role of structural racism on the social determinants of health, and anchor-mission strategy development. Dr. Sampson was the vice president of the Commission on Accreditation of Healthcare Management Education (CAHME). With her planning and under her direction, CAHME launched several initiatives to implement and improve the quality of competency-based education, streamline the accreditation process, improve the consistency of site visits, increase transparency in the accreditation process, and develop workshops on CAHME’s accreditation for program directors and site visitors. Dr. Sampson earned a master of business administration in healthcare management and a master of science in healthcare financial management from the Fox School of Business at Temple University and a doctorate in public affairs with a concentration in health services management and research from the University of Central Florida. She is board certified in healthcare management and a fellow of the American College of Healthcare Executives.

Bruce J. Fried, PhD, is an associate professor in the Department of Health Policy and Management at the University of North Carolina at Chapel Hill. His research and teaching span the areas of human resources management, quality improvement, the healthcare workforce, international and comparative health systems, and globalization and health. He has coauthored several other books, including Fundamentals of Human Resources in Healthcare (second edition, Health Administration Press, 2018) and World Health Systems: Challenges and Perspectives (second edition, Health Administration Press, 2012). Prior to coming to the University of North Carolina, Dr. Fried was on the Faculty of Medicine at the University of Toronto. Dr. Fried received his master’s degree from the University of Chicago and his PhD in health administration from the University of North Carolina at Chapel Hill.