How to Develop Training Quality Standards
- 23m
- Bruno Neal
- Association for Talent Development
- 2014
In times of financial turmoil, learning and development departments are often the first to face budget cuts. In order to prove the worth of our services, we must be able to show that our products and services are of high quality, and are the best option for an organization, both financially and strategically.
This Infoline will:
- Describe several methods to identify and measure quality, including the Baldrige principles, quality improvement cycle (QIC), and voice of the customer.
- Introduce key concepts and guidelines for quality improvement processes.
- Help identify whether products or services are below or above a pre-established quality standard.
- Provide suggestions on how to improve training quality.
About the Author
Bruno Neal is an author, instructional systems designer, and training and performance improvement specialist. He is a certified professional of learning and performance (CPLP), and currently works as a learning strategist for Indiana University Health Learning Solutions. Bruno serves as a contributor for T+D magazine, and was awarded the Champion of Learning Award Certification for his contribution to learning and professional development in 2011.
In this Book
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How to Develop Training Quality Standards
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Preface
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The Current State of Quality
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Implemented Quality Standards Model
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Governance Group
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Frequency of Curriculum Review
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Implementing QIC
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Conclusion
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References & Resources
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Job Aid—Feedback From Internal Trainers
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Job Aid—Questions for Quality Reviewers
